Mediation can Help

Two articles in today’s newspaper highlight the importance of conflict resolution skills, and the consequences of their absence.

One tells the story of an airline passenger who was removed from an airplane after she alleged abuse by another passenger.

The other makes a case for road safety, arguing that the “bikes vs. cars” narrative is false and destructive.

In both examples, my mediator brain thinks about how slowing down, zooming out, and finding common ground could have served these disputes better than making one party the “enemy”.

I struggle to get out of the “right vs. wrong” mindset when I am in conflict personally. I think that’s probably normal. That’s what makes a neutral third party so invaluable - they can see both sides, hear the valid points each party makes, and de-escalate the tension.

Mediation can help in many circumstances, not only lawsuits. That’s why I work with organizations, conduct facilitated discussions, and deliver custom workshops to give people the skills to navigate conflict. If you think this might be useful for you, please drop me a line!